Paula's Cleaning & Carpentry ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us about our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
Table of Contents
- Information We Collect
- How We Collect Information
- How We Use Your Information
- SMS / Text Message Consent
- Sharing of Your Information
- Data Retention
- Cookies & Tracking Technologies
- Third-Party Services
- Children's Privacy
- Your Rights & Choices
- Security of Your Information
- Changes to This Policy
- Contact Us
01 Information We Collect
We may collect the following categories of personal information when you interact with our website or contact us directly:
Information You Provide Directly
- Contact information — name, phone number, and email address submitted through our contact or estimate request forms.
- Project details — descriptions of the services you are requesting, your address or general location, and any notes or photos you share with us.
- Communications — messages, emails, or SMS exchanges between you and our team.
Information Collected Automatically
- Usage data — pages visited, time spent on pages, links clicked, and referring URLs.
- Device information — browser type, operating system, IP address, and device identifiers.
- Cookies and similar technologies — see Section 7 for full details.
02 How We Collect Information
We collect information through the following means:
- Contact & estimate forms — when you fill out a form on our website requesting a free estimate or asking a question.
- Phone calls and SMS — when you call or text us directly at (857) 244-9297.
- Email — when you send us a message at andrerodrigue778@gmail.com.
- Automatic collection — through cookies and analytics tools when you browse our website.
03 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Respond to inquiries | To reply to your estimate requests, questions, or messages in a timely manner. |
| Schedule services | To coordinate appointments, site visits, and project timelines. |
| Send communications | To send service confirmations, reminders, follow-ups, or updates about your project via phone, SMS, or email. |
| Improve our website | To understand how visitors use our site and make it more useful and accessible. |
| Legal compliance | To comply with applicable laws, regulations, or legal processes. |
We do not use your information for automated decision-making or profiling, and we do not use it for purposes unrelated to our services without your consent.
04 SMS / Text Message Consent
By providing your phone number and submitting our contact form — or by texting us directly — you expressly consent to receive text messages from Paula's Cleaning & Carpentry related to your inquiry, estimate scheduling, project updates, and follow-up communications.
SMS consent is never sold, shared, or transferred to any third party for marketing purposes. Consent to receive SMS is not required as a condition of purchasing any of our services.
Supported wireless carriers are not liable for delayed or undelivered messages. For full SMS support, contact us directly.
05 Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — trusted third-party tools we use to operate our website or communicate with you (e.g., email delivery, analytics, scheduling software). These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
- Legal requirements — when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of our company, our customers, or the public.
- Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your information is transferred and becomes subject to a different privacy policy.
06 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
- Contact and estimate information is typically retained for up to 2 years after your last interaction with us.
- Project records may be kept for up to 5 years for warranty and legal compliance purposes.
- Communications (email, SMS) are retained for 1 year unless a longer period is required.
When information is no longer needed, we securely delete or anonymize it.
07 Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device by your web browser.
Types of Cookies We May Use
- Essential cookies — required for the website to function properly. These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics). Data is collected anonymously.
- Preference cookies — remember your settings and choices to improve your experience on return visits.
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit allaboutcookies.org.
08 Third-Party Services
Our website may contain links to or integrate with third-party platforms and services, including but not limited to:
- Google Analytics (website traffic analysis)
- Google Maps (service area visualization)
- Social media platforms (Facebook, Instagram)
- Form submission and CRM tools
These third parties have their own privacy policies, and we do not accept responsibility or liability for their policies or practices. We encourage you to review the privacy policies of any third-party services you interact with through our website.
09 Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at andrerodrigue778@gmail.com and we will promptly delete the information.
10 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct any inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to legal retention requirements.
- Opt-out of SMS — reply STOP to any text message or contact us to be removed from our SMS list.
- Opt-out of email — contact us directly to request removal from email communications.
- Data portability — request a copy of your data in a structured, commonly used format.
We will not discriminate against you for exercising any of these rights.
11 Security of Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage practices, limited access to personal information by authorized personnel only, and use of encrypted communication channels where available.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13 Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:
- Business: Paula's Cleaning & Carpentry
- Location: Boston, Massachusetts — Greater Boston Area
- Phone / SMS: (857) 244-9297
- Email: andrerodrigue778@gmail.com
We are committed to resolving any privacy concerns promptly and transparently.
Have questions about your privacy?
Reach out directly — we'll respond within 1 business day.